LAUNCH & LEARN · May 27, 2026
Make community automation useful.
Plan an assistant that supports a real conversation and gives members a reason to participate.
Chapters & searchable transcript ↓
Hosted by Ian McDonald
About 20–30 minutes to work through.
Leave with one useful agent activity to test.
Before you start
Choose a community topic and an example question or resource. Decide what the assistant should contribute and where a person should take over.
Use this guide as a practice companion. The recording captures the app and conversation as they were on May 27, 2026; historical announcements and screens may differ today.
Make one useful thing.
Choose a member need
Pick a recurring question or a useful tip your members would welcome. State the value in a sentence and choose a source you can check.
Define the intervention
Write when the assistant should respond and when it should stop. Plan a handoff to a person for uncertain, sensitive or unresolved questions.
Review a small trial
Generate one sample response and check its accuracy, tone and invitation to participate. Observe whether it helps a person act or answer before increasing activity.
Give it your context.
These practice prompts adapt the session’s ideas. Replace the bracketed text, review the response and make one specific revision.
Plan a useful contribution
My community serves [audience] and often asks [question]. Propose one assistant activity using [source]. Define the trigger, useful output, stopping point and human handoff. Keep it as a draft plan.
Review the response
Evaluate this assistant response [response] for usefulness, factual support and whether it invites a real human conversation. Remove repetitive filler and identify where a person should step in.
Finish with a next step.
0 of 5 complete. Your checklist is saved in this browser for this session.
Revisit the conversation.
Open recording (1399 MB) · Download transcript · Download captions
To save the video, use the player’s download menu.
This replay has been reviewed and trimmed where needed. Teaching, demonstrations and Q&A are retained. Chapters and captions follow the edited recording.
Jump to a chapter
Session transcript
Automatically transcribed from the recording and aligned to this edited replay. Wording and speaker labels may contain errors. Choose any timestamp to play that moment.
Loading transcript…
Ideas to listen for
Support the conversation. The group explores agents for tips, research and member support rather than endless automated replies.
Keep people involved. The discussion emphasizes human participation and avoiding automated conversations that feed only on themselves.
Get unstuck.
Should I copy the reply limits in the old demonstration?
Use current controls and choose limits appropriate to your community. The principle is to support people and avoid an unattended loop.
Does more activity mean better engagement?
Look for useful questions, answers and actions from people. A large number of automated comments does not establish that members are getting value.
For help in your community, open Help → Support Agent and describe the result you want and where you got stuck.